Data We Collect and Why We Use It
We collect your name, email address, phone number, and the wallet identifier you use — whether that is a DANA account number, your OVO-linked mobile number, or your GoPay-registered email. We also log your login activity, session timestamps and the device type you connect from, which
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helps us detect unusual access attempts on your account. Payment data is handled through our payment processor; we do not store raw wallet credentials on our own servers. If you reach out to our support team, the content of that conversation is retained so we can
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follow up accurately. We use this information to verify your identity, process deposits and withdrawals, and respond to account queries. We do not sell, rent or share your personal data with advertisers. Where data is shared with service providers — such as payment processors or fraud-screening
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services — those partners are bound by confidentiality obligations. Availability of our services depends on local law and eligible regions. If you are accessing from Tangerang, Depok or anywhere else in Indonesia, the same data practices apply to your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.